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Furniture & Appliances

Furniture Eligibility

In USAREUR, the following personnel are eligible for furniture and household equipment support:

  • Soldiers with command-sponsored family members.
  • DOD civilian personnel, if one of the following applies:

        a. Recruited from the continental United States (CONUS).

        b. Recruited within USAREUR, receiving Living Quarters Allowance (LQA) and full
            logistic support.
  • Unaccompanied personnel who are residing in Unaccompanied Personnel Housing: SEQs/BOQs
  • Unaccompanied personnel who are authorized to reside in private rental housing.
  • Soldiers residing in Barracks.

Government Loaner Set

Soldiers and civilian personnel, authorized to ship their full Joint Federal Travel Regulations (JFTR) weight allowance, may be provided temporary furniture (loaner sets) while household goods (HHG) are in-or-outbound.

Loaner set items for a period of 90 days until your own furniture arrives.

  • Double bed
  • Single beds
  • Nightstands
  • Dining Table and Chairs
  • Couch
  • Easy Chairs
  • End Tables
  • Chest of drawers or Dresser
  • Wardrobe (if not build in)
  • Additional furniture will be provided as available

Upon departure, loaner set items may be obtained for a period of 60 days.

Government Appliances

Government owned quarters and Government leased quarters are equipped with the following appliances:

  • Dishwasher
  • Range
  • Refrigerator
  • Washer
  • Dryer

Most facilities have washers and dryers in common laundry rooms in the basement. Occupants living in private rental housing may choose between US and European appliances.

Government Appliances Repair

Call Military 354-6357 or Civilian 09721-966357 (after duty hours and on American and German holidays your calls will automatically be transferred to an emergency number).

Submit a work order through the DPW Work Order Section.

Frequently Asked Questions for Appliances Repair

What do I do if one of my Government-owned appliances breaks down?

Before you report a broken appliance, make sure the appliance is plugged in and has not blown a fuse or tripped a circuit breaker. If the appliance is a washing machine, make sure the water is turned on and the drain is not clogged.

If the power is on and the appliance still does not run or runs poorly, call the Work Order Section at Military 354-6357 or Civilian 09721-966357. Or, submit a work order through the DPW Work Order Section.

Calls for repair service on washers or dryers in common laundry rooms of Government quarters and Government leased quarters must be placed by the designated building coordinator. This is to avoid multiple calls for the same appliance.

What should I tell Appliance Repair when I call to report a broken appliance?

If you call in repair, please give the following information:

Government owned quarters and Government leased quarters are equipped with the following appliances:

  • Your name.
  • Your street address, including your apartment number.
  • The telephone number where you can be contacted.
  • The type of appliance, including the make, model and the inventory number.
  • A complete description of the problem.

How does Appliance repair respond?

The Appliance Repair clerk will schedule an appointment with you. If you cannot be home all day, the Appliance Repair clerk can schedule a morning or afternoon appointment. If you cannot be home for your appointment, reschedule the service call or give Appliance Repair the name of a neighbor you trust with the door key. Remember it is you responsibility to be home when you have made an appointment. You are wasting Government money when you schedule an appointment and are not home when the repair worker arrives.

Will repair workers speak English?

Most repair workers speak and understand enough English to do their job. If you have given a good description of your appliance and the problem to the Appliance Repair clerk, the worker should not need to ask many technical questions.

If you have a problem communicating, call the DPW Work Order Section at Military 354-6357 or Civilian 09721-966357.

How quickly will my appliance be repaired?

  • Ranges - 24 hours
  • Refrigerator - 24 hours
  • Dishwasher - 72 hours
  • Dryer - 72 hours
  • Washer - 72 hours

Do I ever have to pay for appliance repairs?

If you damage your appliance, you will have to pay for the repair or replacement of the item (for example, if you puncture the cooling tubes in your refrigerator while trying to chip ice off the wall with a knife, or your children sit or stand on the oven door and break it).

What if the repair workers damage my home when they repair the appliance?

Call the DPW Work Order Section at Military 354-6357 or Civilian 09721-966357.

What if my appliance is not repairable?

If you live in family housing, private rental housing, bachelor housing, or Soldier quarters, your old appliance will be picked up and a serviceable one will be brought and installed. The repair worker will schedule when the appliance will be replaced.